{"xsrfToken":"cc02967f25cb8f6d63b589a6f58bac4fc68ada59_lout","branding":{"id":"11","key":"sude","name":"CMP & MC Support","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/8","theme":{"headerBGColor":"#f8f8f8","headerLinkColor":"#292929","headerLinkHoverColor":"#275eba","headerLinkHoverBGColor":"#275eba","headerBadgeColor":"#275eba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f052542-cec3-4200-a999-0ebb78e14182/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2Q0NThlMS05YzExLTRiYTgtYTVhYi0yOTY2MWQ5NjYyZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmMDUyNTQyLWNlYzMtNDIwMC1hOTk5LTBlYmI3OGUxNDE4MiI6WyJyZWFkIl19LCJleHAiOjE3NDQyMzA5MjEsIm5iZiI6MTc0NDIzMDMyMX0.rn0EBRmkAMRbhwsjpR70qtckkZmC1GwJX08dRX80f3U&client=d3d458e1-9c11-4ba8-a5ab-29661d9662f7&mode=fit","logoId":"6f052542-cec3-4200-a999-0ebb78e14182","isLogoAvailable":true,"helpCenterTitle":"How can we help?","sharedPortalName":"Storyteq Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Storyteq Support","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#222222","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/63831eb4-38b6-4f65-8abd-80d91f78c414/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2Q0NThlMS05YzExLTRiYTgtYTVhYi0yOTY2MWQ5NjYyZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzODMxZWI0LTM4YjYtNGY2NS04YWJkLTgwZDkxZjc4YzQxNCI6WyJyZWFkIl19LCJleHAiOjE3NDQyMzA5MjEsIm5iZiI6MTc0NDIzMDMyMX0.dAdLxdOSbWRAfp2HAJRZNDwT6MvrMR309QF0VOCeXjU&client=d3d458e1-9c11-4ba8-a5ab-29661d9662f7&height=300&mode=fit","bannerMediaApiFileId":"63831eb4-38b6-4f65-8abd-80d91f78c414","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"sude","projectId":10053,"serviceDeskId":11,"name":"CMP & MC Support","description":"<p>Welcome! You can raise a request for Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"201","name":"DevOps - Service Request","descriptionHtml":"","callToAction":"DevOps - Service Request","introHtml":"","icon":10743,"iconUrl":"https://storyteq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10743","groups":[23],"key":""},{"id":"234","name":"DevOps Incident","descriptionHtml":"","callToAction":"DevOps Incident","introHtml":"","icon":10472,"iconUrl":"https://storyteq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[23],"key":""},{"id":"74","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://storyteq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[23],"key":""},{"id":"89","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"","icon":10469,"iconUrl":"https://storyteq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[23],"key":""},{"id":"90","name":"Change request","descriptionHtml":"","callToAction":"Change request","introHtml":"","icon":10482,"iconUrl":"https://storyteq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Support Tickets"}],"orderMapping":{"27":[101],"23":[234,201,76,77,101,74,89],"26":[76,78],"24":[77]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88cc9036-d0a0-3e24-992a-e2e6c02f8809","appLinkName":"System Confluence","appLinkUrl":"https://storyteq.atlassian.net/wiki","spaceKey":"SUDE","spaceName":"Support Desk","spaceUrl":"https://storyteq.atlassian.net/wiki/spaces/SUDE","isServer":false},"labels":[],"projectKey":"SUDE","serviceDeskId":11,"kbLinkDomainURLs":["https://storyteq.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUDE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2Q0NThlMS05YzExLTRiYTgtYTVhYi0yOTY2MWQ5NjYyZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyMzE1MjEsIm5iZiI6MTc0NDIzMDMyMX0.-VimuY0Ualw58iMsvGGqBEpRawNOoamZv7emMKH6aMM","targetCollection":"upload-project-10053","endpointUrl":"https://api.media.atlassian.com","clientId":"d3d458e1-9c11-4ba8-a5ab-29661d9662f7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8bb0a746-52ce-4172-9a13-8d4f43ef3b6f","name":"Ordering Tool","description":"Issues happening with Ordering Tool","categoryUrl":"https://storyteq.atlassian.net/servicedesk/customer/portal/11/topic/8bb0a746-52ce-4172-9a13-8d4f43ef3b6f","createdAt":"1702048604492"},{"id":"b4b3cc9b-c364-4770-a8ce-dbff5398e492","name":"Canopy","categoryUrl":"https://storyteq.atlassian.net/servicedesk/customer/portal/11/topic/b4b3cc9b-c364-4770-a8ce-dbff5398e492","createdAt":"1702048667798"}]}},"reqCreate":{"id":74,"projectId":10053,"form":{"name":"Incident","descriptionHtml":"","callToAction":"Incident","intro":"<p>Request received from your email support channel.</p>","instructions":"","icon":10527,"iconUrl":"https://storyteq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/74","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/74","calendarParams":{"firstDay":0,"date":"2025-04-09T22:25:21+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88cc9036-d0a0-3e24-992a-e2e6c02f8809","appLinkName":"System Confluence","appLinkUrl":"https://storyteq.atlassian.net/wiki","spaceKey":"SUDE","spaceName":"Support Desk","spaceUrl":"https://storyteq.atlassian.net/wiki/spaces/SUDE","isServer":false},"labels":[],"projectKey":"SUDE","serviceDeskId":11,"kbLinkDomainURLs":["https://storyteq.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2Q0NThlMS05YzExLTRiYTgtYTVhYi0yOTY2MWQ5NjYyZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyMzE1MjEsIm5iZiI6MTc0NDIzMDMyMX0.-VimuY0Ualw58iMsvGGqBEpRawNOoamZv7emMKH6aMM","targetCollection":"upload-project-10053","endpointUrl":"https://api.media.atlassian.com","clientId":"d3d458e1-9c11-4ba8-a5ab-29661d9662f7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=storyteq","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cc02967f25cb8f6d63b589a6f58bac4fc68ada59_lout","baseUrl":"https://storyteq.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://storyteq.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"209715200","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d3d458e1-9c11-4ba8-a5ab-29661d9662f7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"20bc4c17ef374fdcaec1f37c945e996e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}